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Password Recovery

The recovery flow starts from Step 2 of Login (password screen), by clicking "Forgot your password?".

Inicio del flujo desde Login, paso contraseña

Verify your identity​

Pantalla Verifique su identidad
AtributoTipoDescripción
Send verification code by emailOptionSends a verification code to the account email.
CancelButtonCancels the recovery process.

Verification email​

Correo con el código de verificación
AtributoTipoDescripción
SenderTextGosocket Corp - B2C OSE SBX (via Microsoft) — this is a legitimate email from the authentication system, not phishing.
Verification codeNumericCode to enter on the next screen.
ValidityTimeThe code is valid for 30 minutes only.

Enter the code​

Pantalla Escribir el código
AtributoTipoDescripción
Email (header)TextShows the account email. The "←" arrow allows going back to the previous step.
Enter the codeTextCode received by email.
VerifyButtonValidates the entered code.

Reset the password​

Pantalla Restablecer la contraseña
AtributoTipoDescripción
Password policyRuleMinimum 8 characters. Case-sensitive and must include at least 3 of these 4 elements: uppercase letter, lowercase letter, number or symbol.
New passwordTextNew account password.
Re-enter passwordTextConfirmation of the new password.
Reset passwordButtonConfirms the password change.

Confirmation and access​

Pantalla Ha actualizado la contraseña

After confirming the change, the message "You have updated your password" is displayed with a Next button. Upon continuing, the "Stay signed in?" screen appears again:

Pantalla ¿Quiere mantener la sesión iniciada?
AtributoTipoDescripción
Don't show againCheckboxPrevents this screen from appearing again on future sign-ins.
NoButtonDoes not stay signed in.
YesButtonStays signed in, reducing how often you are asked to sign in again.

Upon confirming either option, the portal loads and displays the Dashboard.